Privacy Policy

Last updated: January 1, 2025

1. Introduction

Pizza73 ("we", "our", "us", or "Company") operates the website pizza73-a.com (the "Service"). We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Act Respecting the Protection of Personal Information in the Private Sector.

This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you use our website and services. By using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

  • Create an account: Name, email address, phone number, password
  • Place an order: Delivery address, billing address, phone number, payment information
  • Contact us: Name, email address, phone number, and any information you provide in your message
  • Subscribe to newsletters: Email address and communication preferences
  • Participate in promotions: Name, email address, and any other information required for the promotion

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

  • IP address and location data
  • Browser type and version
  • Device information (type, operating system)
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies (see our Cookie Policy)

2.3 Payment Information

Payment information (credit card numbers, billing addresses) is collected and processed securely by third-party payment processors. We do not store complete credit card information on our servers. Payment processors are PCI-DSS compliant and handle all payment transactions according to industry standards.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Order Processing: To process, fulfill, and deliver your orders
  • Communication: To send order confirmations, delivery updates, and respond to your inquiries
  • Account Management: To create and manage your account, process transactions, and maintain order history
  • Service Improvement: To analyze usage patterns, improve our website functionality, and enhance user experience
  • Marketing: To send promotional communications (only with your explicit consent)
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes
  • Fraud Prevention: To detect, prevent, and address fraud, security issues, and technical problems
  • Customer Support: To provide customer service and support

4. Legal Basis for Processing (PIPEDA Compliance)

Under PIPEDA, we process your personal information based on:

  • Consent: You have provided explicit consent for specific purposes (e.g., marketing communications)
  • Contract Performance: Processing is necessary to fulfill our contract with you (order processing and delivery)
  • Legal Obligation: Processing is required to comply with legal obligations (tax reporting, food safety regulations)
  • Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, service improvement), provided your interests and fundamental rights do not override these interests

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors (Stripe, PayPal, or similar)
  • Delivery partners and courier services
  • Email service providers
  • Analytics and marketing service providers (Google Analytics, with appropriate privacy settings)
  • Cloud hosting and data storage providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, government agencies).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5.4 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

  • Account Information: Retained while your account is active and for 7 years after account closure for tax and legal compliance
  • Order Information: Retained for 7 years for accounting and legal purposes
  • Marketing Communications: Retained until you unsubscribe or withdraw consent
  • Website Analytics: Retained in aggregated, anonymized form

After the retention period, we securely delete or anonymize your personal information.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

  • SSL/TLS encryption for data transmission
  • Encrypted storage of sensitive information
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Employee training on data protection
  • Secure payment processing through PCI-DSS compliant processors

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Your Rights Under PIPEDA

Under Canadian privacy law (PIPEDA), you have the following rights:

  • Right to Access: Request access to your personal information we hold
  • Right to Correction: Request correction of inaccurate or incomplete information
  • Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis
  • Right to File a Complaint: File a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated
  • Right to Information: Be informed about how we collect, use, and disclose your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your interactions with our website. For detailed information about our use of cookies, please see our Cookie Policy.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers may be located. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last updated" date
  • Sending an email notification to registered users (for significant changes)
  • Displaying a notice on our website

Your continued use of our Service after changes become effective constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or wish to exercise your privacy rights, please contact our Privacy Officer:

Pizza73 Privacy Officer
5401 Bd des Galeries
Québec, QC G2K 1N4
Canada
Phone: +1 (416) 515-1930
Email: privacy@pizza73-a.com

We will respond to your inquiry within 30 days as required by PIPEDA.

15. Privacy Commissioner of Canada

If you are not satisfied with our response to your privacy concerns, you may file a complaint with the Office of the Privacy Commissioner of Canada:

Office of the Privacy Commissioner of Canada
30 Victoria Street
Gatineau, QC K1A 1H3
Phone: 1-800-282-1376
Website: www.priv.gc.ca

Last updated: January 1, 2025